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Troubleshooting

Troubleshooting

Can’t find your answers below? File a warranty claim here.
Personal Timers

Problem
Possible Cause
LED on then turns off but, no vibration after timing period Weak battery………………. replace battery
Vibrator motor failure……… return to factory
LED stays on after reset Timer wet…………………… remove battery & cover, air dry for 24 hours
LED & vibration not working Dead battery…………… replace battery
Circuit failure…………… return to factory
Vibration working & LED not working LED failure…………………. return to factory

Lifetime Warranty

Your READY REF Personal Timer is guaranteed to operate reliably as long as you own it.

Repair

Simply return it with $8.00 for return shipping and we will repair it free of charge.

800-223-5395

READY REF Personal Timers are manufactured, sold and serviced directly from our factory.  Call us toll-free Monday through Friday, 8:00 a.m. to 5:00 p.m. EDT for assistance.  We are often available before and after hours so call us anytime.

 

Field Clocks

Problem
Possible Cause
Wireless Controller LED on then turns off but no vibration after timing period Weak battery……………… replace battery
Vibrator motor failure……… return to factory
Wireless Controller LED & vibration not working Dead battery……………… replace battery
Wireless Controller……… return Controller to factory
Play Clock Display dark with all LEDs “off” Loss of power………… check 115V supply
Needs “booted”………… activate with Wireless Controller
24V Power Supply……… replace 24V Power Supply
Both Play Clock Displays Show “00” or “- -“ & will not start Weak battery…………… replace Controller battery
Wireless Controller…… return Controller to factory
Clock Circuit Board…… replace Circuit Board
One Play Clock Display Shows “00” or “- -“ & will not start Clock Circuit Board…………… replace Clock Circuit Board
Antenna………………………… check Antenna connection
Individual LEDs dark in segment(s) of Play Clock Display LED Board(s)…………… replace LED Board(s)

Five-Year Warranty

The READY REF Wireless Play Clock System warranty applies to purchaser and any subsequent owner.  Grimm Scientific Industries, Inc. (warrantor) warrants this product to be free from defects in material and workmanship under normal use for five years from the date the product is shipped.  The warrantor may opt to replace the product, rather than repair it.  This warranty does not cover damage resulting from accidents, improper use, or maintenance of this product, and in no case shall warrantor’s liability exceed the original purchase price paid for the product.  This warranty is expressly in lieu of all other express warranties.

Repair Assistance

Simply call 800-223-5395 READY REF Wireless Play Clock Systems are manufactured, sold and serviced directly from our factory.  Call us toll-free Monday through Friday, 8:00 a.m. to 5: p.m. EDT for assistance.  We are often available before and after hours so call us anytime for technical assistance.